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Oh, no… I ordered an e-gift card but I haven’t received it

Don’t worry, we know that these can get lost in spam folders, firewalls and typos. As an organiser, all your purchased e-gift cards are available from your GiftRound page. From here you can download, or re-send them to any email any time.

(If you're the recipient and you've lost a FlexCard, our friendly support team can team at support@giftround.co.uk, just let them know the name of the GiftRound organiser).

Here's how to resend a FlexCard as the organiser

1 Click 'Actions' when logged in as the organiser and chose 'Spend money collected'

2 Select 'Download and resend'

3 Download a PDF, resend or send to new email as needed