Our FAQs

What would you like to know?

  • Creating & Managing a Collection

    2 posts
  • How it works & Fees

    2 posts
  • How to spend the collection

    6 posts
  • What contributors need to know

    3 posts
  • What is GiftRound

    1 post
  • Uploading Photo ID

    3 posts

Creating & Managing a Collection

If you are setting up a collection then you are required to set up a basic profile. From your profile dashboard, you can create as many collections as you like, share them with others, change the end date and organise how you'd like to spend your collection.

No! If you are contributing into a collection then you are only required to make a contribution with a credit/debit card and leave a comment.

How it works & Fees

We have partnered with Mangopay to ensure that all your funds are collected and held securely with a trusted experienced payment partner. GiftRound has no access to your money or credit card details. This leaves us to focus on providing a great GiftRound service and gives you peace of mind that Mangopay have your money held securely.

GiftRound has introduced a couple of temporary fees:

  • Free to set up a collection, 
  • £1 Fee added to all contributions. This is a temporary fee which is 100% being passed on to charities working with the most vulnerable being affected by the Coronavirus.
  • Free to spend your collection in the GiftRound Store or order a e-gift voucher. 
  • 3% Fee If you choose a bank transfer.

We are committed to helping teams celebrate together and show they care but we want to try and do our bit during these difficult times.

How to spend the collection

We like to remove as much of the hassle as possible and that is why we have partnered with some quality providers of gifts and services. You can choose e-vouchers or an bank transfer when you 'Request Payout' at the end of your collection. We launched the GiftRound Store last year to extend the range of gifts and experiences that you can choose to spend your collection. We are working with a growing range of quality gift providers so if you are looking for a gift idea then check it out.

We aim to deliver your eGift Voucher within 24 hours of selecting the voucher you'd like to receive however if you chose your voucher over a weekend please allow 48 hours.

To allow for bank processing time it could take 24 hours (during the weekdays) and 48 hours should you request the transfer over the weekend. Most of the bank transfers between the hours of 0900 and 2000 happen within a few hours.

We want to make choosing a gift as easy as possible.  The GiftRound Store is a shop front to the Partners that we have chosen for you as sellers or amazing quality gifts whwere you can spend your collection directly at their checkout.

Boom!  We have this covered.  Simply order one of our specially designed GiftRound card through the GiftRound Store and we'll print out the comments and we'll send it to you first class post.

We take the safety and security of your money very seriously and we are grateful that so do our payment providers Mangopay. The European Commission has launched the Fourth Anti-Money Laundering Directive and in order to comply with that, we need to make sure you are who you say you are.  This is a once-only process once we know who you are you don't need to upload your ID again.

This is only the case when wanting to bank transfer your collection if you want to buy a voucher or spend your money with a GiftRound you do not need to uplaod any ID.

What contributors need to know

If you have been invited to contribute into a collection then congratulations for being apart of a team that likes to "celebrate together and show that it cares". Please follow the link to learn more about why a collection has been set up and follow the instructions if you'd like to contribute and leave a comment.

No! What you contribute remains hidden from other contributors you also have the option to remain anonymous.

No! We want to make this processas smooth as possible so the only information you need to contribute is your credit or debit card information and what you'd like to say.

What is GiftRound

GiftRound is a quick, hassle-free and secure way to collect money for gifts. In three easy steps designed to eliminate the stress of the “office whip-round” or group collections with friends, ensures people from across the organisations or locations can buy amazing gifts and celebrate together!


Create a collection

Invite people to contribute &

Purchase a gift.

Uploading Photo ID

At GiftRound and working very closely with our payment provider Mangopay we take the security of your money very seriously. As always with innovative ways of process and holding money there is always the risk of new systems and technologies being exploited by criminals. To keep up with this The European Union puplished it's Fourth Anti-Money Laundering Directive (AML4) and we and the FCA have to keep within its rules.

The uploading of your photo ID is processed securely with Mangopay and you only have to go through this process once for all your future collection.

A valid and up to date passport of driving licence.  You need to scan or take a photo of the photo page of your passport and the outside back cover or both sides of your driving licence. Then simply through drop the file into the upload pox and the image shall go securely to the Mangopay team who as quickly as possible Max 24 hours) validate your ID and enable you to bank transfer your collection.


We are expanding our gift selection with gift voucher providers, the GiftRound Store (www.giftrouns.store) and our partners programme.  You can spend your collection with any or all this choice of gifts and you do not need to upload any ID.