Our FAQs

What would you like to know?

  • Creating & Managing a Collection

    6 posts
  • How it works & Fees

    2 posts
  • How to spend the collection

    5 posts
  • What contributors need to know

    6 posts
  • What is GiftRound

    1 post
  • Uploading Photo ID

    3 posts

Creating & Managing a Collection

If you are setting up a collection then you are required to set up a basic profile. From your profile dashboard, you can create as many collections as you like, share them with others, change the end date and organise how you'd like to spend your collection.

No! If you are contributing into a collection then you are only required to make a contribution with a credit/debit card, provide contact details and leave a comment.

Providing contact details is required by GiftRound to ensure compliancy with anti-money laundering directives.  

Contact details are not used for marketing purposes unless a contributor actively opts in to receive news and updates from GiftRound.


(but only if the collection is still open.  Once you have requested a bank transfer or a e-gift voucher then it's too late.) 

If you or any of your contributors would like a refund then as collection organiser please email the GiftRound team support@giftround.co.uk

There is a 5% charge on all refunds.  We'll do our best to process your refund straight away however t banking process can take between 5 and 14 working days to get the money back into your account.

In most cases you can contribute into a collection form overseas. 

Working alongside our Payment provider and strictly to their anti-money laundering rules, MANGOPAY has a specific list of countries where it is authorised to process payments. The following list are the countries where we authorise payments.


Andorra - AD

Austria - AT

Belgium - BE

Bulgaria - BG

Cyprus - CY

Croatia - HR

Czech republic - CZ

Denmark - DK

Estonia - EE

Faroe Islands - FO

Finland - FI

France - FR

Georgia - GE

Germany - DE

Gibraltar - GI

Greece - GR

Hungary - HU

Ireland - IE

Iceland - IS

Italy - IT

Latvia - LV

Liechtenstein - LI

Lithuania - LT

Luxembourg - LU

North Macedonia - MK

Malta - MT

Man (Isle of) - IM

Monaco - MC

Moldova - MD

Netherlands - NL

Norway - NO

Poland - PL

Portugal - PT

Romania - RO

San Marino - SM

Slovakia - SK

Slovenia - SI

Spain - ES

Sweden - SE

Swiss - CH

Turkey - TR

United Kingdom - UK

State of Vatican City - VAT


Benin - BJ

Burkina Faso - BF

Cameroon - CM

Cap-Vert - CV

Comoros - KM

Djibouti - DJ

Kenya - KE

Lesotho - LS

Madagascar - MG

Malawi - MW

Morocco - MA

Rwanda - RW

Saint Helen's Island - SH

Senegal - SN

South Africa - ZA

Suriname - SR

Swaziland - SZ

Tanzania - TZ

Togo - TG


Argentina - AR

Bonaire, Sint Eustatius, Saba - BQ

Brazil - BR

Canada - CA

Chile - CL

Costa Rica - CR

Curaçao - CW

Dominica - DM

Dominican Republic - DO

Falkland Islands - FK

Honduras - HN

Mexico - MX

Paraguay - PY

Peru - PE

Puerto Rico - PR

Saint Martin (Dutch) - MF

Salvador - SV

United States of America - US

Uruguay - UY


Bhutan - BT

China - CN

East Timor - TP

Hong Kong - HK

India - IN

Japan - JP

Korea (The Republic of) - KR

Malaysia - MY

Philippines - PH

Singapore - SG

Taiwan - TW

Thailand - TH

Vietnam - VN


Australia - AU

Cocos Island - CC

Cook Islands - CK

Fiji - FJ

Kiribati - KI

New Caledonia - NC

New Zealand - NZ

Solomon Islands - SB

Tonga - TO

Middle East

Armenia - AM

Azerbaijan - AZ

Bahrein - BH

Israel - IL

Jordan - JO

Oman - OM

Qatar - QA

Saudi Arabia - SA

United Arab Emirates - AE

Our payment provider doesn't make payments on any UK or European Bank Holidays and so any payout requests on these days shall not be processed until the next working day.

Yes, so long as you haven't Requested Payout you can extend your collection.

From your GiftRound Dashboard if you click on the collection title and then Edit Page you can change the Collection End Date.

How it works & Fees

GiftRound have partnered with Mangopay to ensure that all your funds are collected and held securely with a trusted experienced payment partner. GiftRound has no access to your money or credit card details. This leaves us to focus on providing a great GiftRound service and gives you peace of mind that Mangopay have your money held securely.

GiftRound has clear and transparent fees:

  • Free to set up a collection,
  • £0.54 Fee (optional) this fee is optional to the contributor and goes towards covering the payment fees for the transaction
  • 0% When you choose an e-gift voucher.
  • 7.5% Fee If you choose a bank transfer.

We are committed to helping teams celebrate together and part of that is regularly reviewing our fees.

How to spend the collection

You can now spend your collection whilst your collection is still open. We have recently launched theGiftRound Store with a range of gifts and cards for you to order. We have partnered with John Lewis & Partners, Waitrose & Partners, Argos and Habitat to offer their e-gift vouchers. You can choose e-gift vouchers or a bank transfer when you 'Make a Payout' at the end of your collection.

Please note that if withdrawing money via bank transfer, payment can only be made to the collection organiser’s UK bank account.  This is a requirement of our payment provider to ensure compliancy with the most recent anti-money laundering directives.

You can also order a GiftRound card and we'll print all the comments from your contributors inside and pop it in the first class post. 

We have exciting plans to bring you a broad range of gifts later in the year so follow us on social media to keep up to date with all the GiftRound Store developments.

We aim to deliver your e-gift voucher asap and process orders throughout the day and certainly within 24 hours of selecting the voucher you'd like to receive and over a weekend please allow 48 hours.

To allow for bank processing time it can take 24 hours during working days after your ID verification has been processed. No payments are made by our payment provider during the weekend, UK and European Bank Holidays.

Boom! We have this covered.

You need to visit the GiftRound Store when you Make a Purchase and here you can choose from a range of specially designed GiftRound cards when the collection organiser Requests Payout. We'll print all the comments in the card and pop it in the first class post. All for a fee of £4.30 that is taken from your collection at the point of ordering.

If you'd like to print or download thecomments yourself you can do so by visiting the ManageComments tab and choosing Print Comments.

You can see all our cards here: https://store.giftround.co.uk/product/congratulations-card/

With our new checkout style ordering it's easy to split your collection into as many e-gift vouchers for as many recipients as you would like.  However you can only request a bank transfer for the total remaining balance.

What contributors need to know

If you have been invited to contribute into a collection then congratulations for being apart of a team that likes to "celebrate together and show that it cares". Please follow the link to learn more about why a collection has been set up and follow the instructions if you'd like to contribute and leave a comment.

No! What you contribute remains hidden from other contributors you also have the option to remain anonymous.

No! We want to make this process as smooth as possible so the only information you need to contribute is your credit or debit card information, contact details and what you'd like to say.

Providing contact details is required by GiftRound to ensure compliancy with anti-money laundering directives.

Contact details are not used for marketing purposes unless a contributor actively opts in to receive news and updates from GiftRound.

We take every measure to ensure that GiftRound is being used in a legal manner.  We work closely with our payment provider Mangopay and have strict guidelines and processes in place.  

GiftRound is for collections for gifts and so you really should know the person you are giving to and the collection organiser.  If in any way you are not sure if a collection is genuine then please contact the collection organiser directly and contact us.  support@giftround.co.uk


Whilst purchasing a gift for someone is alway nice we believe that letting someone know that your think they are special or that you care is so special.  

You can leave comment on a GiftRound collection without the need to contribute towards a gift simple choose the "Just Leave a Comment" button.

We currently accept Visa and Mastercard payments only. 

Whilst we are a little limited to what we can offer via our payment provider Mangopay are soon to accept American Express and Apple Pay.  We look forward as you do to these additions and we'll keep you up to date.

What is GiftRound

GiftRound is a quick, hassle-free and secure way to collect money for gifts. In three easy steps designed to eliminate the stress of the “office whip-round” or group collections with friends, ensures people from across the organisations or locations can buy amazing gifts and celebrate together!


Create a collection

Invite people to contribute &

Purchase a gift.

Uploading Photo ID

GiftRound and our payment provider Mangopay take the security of your money very seriously.  We are right on the front line of security and are up to-date with the new The European Union's Fourth Anti-Money Laundering Directive (AML4).  All our customer's money is held with Mangopay who are fully FCA compliant.

The uploading of your photo ID is processed securely with Mangopay and you only have to go through this process once for all your future collection.

A valid and up to date passport or driving licence for the collection organiser.  

You need to take a photo of the photo page of your passport and the outside back cover or both sides of your driving licence. Then simply drop the file into the upload box and the image shall go securely to the Mangopay team.  They shall validate your ID as quickly as possible (normally 24 hours) and enable your bank transfer your collection.


If you choose from any of our e-gift vouchers that we offer there is no need to go through our ID verification process.