What would you like to know?
GiftRound have partnered with Mangopay to ensure that all your funds are collected and held securely with a trusted experienced payment partner. GiftRound has no access to your money or credit card details. This leaves us to focus on providing a great GiftRound service and gives you peace of mind that Mangopay have your money held securely.
GiftRound has clear and transparent fees:
We are committed to helping teams celebrate together and part of that is regularly reviewing our fees.
You can now spend your GiftRound whilst your GiftRound is still open. We have recently launched the GiftRound Store with a range of gifts and cards for you to order. We have partnered with Prezzee, John Lewis & Partners, Waitrose & Partners, Argos and Habitat to offer their e-gift vouchers. You can choose e-gift vouchers or a bank transfer when you 'Make a Payout' at the end of your GiftRound.
Please note that if withdrawing money via bank transfer, payment can only be made to the GiftRound organiser’s UK bank account. This is a requirement of our payment provider to ensure compliancy with the most recent anti-money laundering directives.
You can also order a GiftRound card and we'll print all the comments from your contributors inside and pop it in the first class post.
We have exciting plans to bring you a broad range of gifts later in the year so follow us on social media to keep up to date with all the GiftRound Store developments.
We aim to deliver your e-gift voucher asap and process orders throughout the day and certainly within 24 hours of selecting the voucher you'd like to receive and over a weekend please allow 48 hours.
Please be aware that payments are not made by our payment provider during the weekend, UK and European Bank Holidays.
Please allow for bank processing time, it can take up to 48 hours during working days for the money to arrive in the collection organiser's account after their ID has been verified. However, we frequently see bank transfers received well within 48 hours.
Boom! We have this covered.
You need to visit the GiftRound Store when you Make a Purchase and here you can choose from a range of specially designed GiftRound cards when the GiftRound organiser Requests Payout. We'll print all the comments in the card and pop it in the first class post. All for a fee of £5 that is taken from your GiftRound at the point of ordering.
If you'd like to print or download the comments yourself you can do so by visiting the ManageComments tab and choosing Print Comments.
You can see all our cards here: https://store.giftround.co.uk/product/congratulations-card/
GiftRound's checkout style ordering makes it easy to split your GiftRound into as many eGift Cards for as many recipients as you would like. However you can only request a bank transfer for the total remaining balance.
If you are splitting your GiftRound between more than 6 recipients, contact [email protected] and we can arrange a quicker method for you to do this.
Neobanks and challenger banks offer apps, software and other technologies to streamlime mobile and online banking.
Before requesting a bank transfer to a neobank or challenger bank account, get in touch with GiftRound Support at [email protected] who can advise you further.
To maintain an element of surprise for your recipient, eGift Cards can be sent to an email address that is not the recipients and then either printed out or forwarded to the recipient at the desired time. Using an alternative email address to receive the eGift Card will not affect the recipient's ability to spend their GiftRound.
At GiftRound we seek to continually improve the service we offer our customers and we hope to develop a timed delivery option for eGift Cards in the future.
Yes! To print an eGift Card to give to the recipient simply follow the steps below:
Use your email address when purchasing the eGift Card, don't worry this will not affect the recipient's ability to spend their GiftRound.
You will receive your eGift Card from [email protected].
If you've chosen a store specific eGift Card you can select the blue 'Print Voucher' button on your email from and then select 'View Your eGift Card'.
If you've chosen a Prezzee eGift Card, select the blue 'Print Voucher' button on your email and then print the QR code which your recipient can use to help them create a Prezzee account and securely store their eGift Card.
eGift Cards
We aim to deliver eGift Cards as soon as possible, and our team processes orders throughout the day. We advise that you should receive your eGift Card within 24 hours of selection, and over the weekend, please allow 48 hours.
If you need your eGift Card urgently for a presentation, please contact us at [email protected] and we will try to deliver it as quickly as possible for you.
To maintain an element of surprise for your recipient, eGift Cards can be sent to an email address that is not the recipient's and then either printed out or forwarded to the recipient at the desired time. Using an alternative email address to receive the eGift Card will not affect the recipient's ability to spend their GiftRound.
Bank Transfers
To allow for bank processing time, it can take up to 48 hours during working days for the money to arrive in your account, however, we frequently see bank transfers received well within this timeframe.
GiftRound Greetings Cards
Cards are printed and posted first class during our working hours, Monday–Friday, 9 a.m.–5 p.m. Your order should arrive between 1 and 3 days after dispatch. Please contact us if you have not received the card 3 days after dispatch, and we can help you. If a card is urgently needed, we can email a PDF of all the comments while you await the delivery of your card.
All other GiftRound Store items
Orders placed on the GiftRound Store are processed during our working hours, Monday–Friday, 9 a.m.–5 p.m.
The GiftRound team aims to deliver all orders as quickly as possible, but please allow three full working days for delivery. The GiftRound Store is unable to process orders at weekend or on Public Holidays.
Once you have placed your order, should you require the tracking details for your order, you can contact us on [email protected]
Bloom & Wild Flowers
The GiftRound team aims to deliver all orders as quickly as possible, but please allow three full working days for delivery. The GiftRound Store is unable to process orders over the weekend or on Public Holidays.
The GiftRound team can select a specific delivery date for you when placing your order with Bloom & Wild. Simply place your order via the GiftRound Store and message [email protected] with the order number and your preferred delivery date, and we can request this on your behalf.
If you have been invited to contribute into a GiftRound then congratulations for being apart of a team that likes to "celebrate together and show that it cares". Please follow the link to learn more about why a GiftRound has been set up and follow the instructions if you'd like to contribute and leave a comment.
No! What you contribute remains hidden from other contributors you also have the option to remain anonymous.
No! We want to make this process as smooth as possible so the only information you need to contribute is your credit or debit card information, contact details and what you'd like to say.
Providing contact details is required by GiftRound to ensure compliancy with anti-money laundering directives.
Contact details are not used for marketing purposes unless a contributor actively opts in to receive news and updates from GiftRound.
We take every measure to ensure that GiftRound is being used in a legal manner. We work closely with our payment provider Mangopay and have strict guidelines and processes in place.
GiftRound is for collections for gifts and so you really should know the person you are giving to and the collection organiser. If in any way you are not sure if a collection is genuine then please contact the collection organiser directly and contact us. [email protected]
Yes!
Whilst purchasing a gift for someone is alway nice we believe that letting someone know that your think they are special or that you care is so special.
You can leave comment on a GiftRound without the need to contribute towards a gift simple choose the "Just Leave a Comment" button.
We currently accept Visa and Mastercard payments only.
Whilst we are a little limited to what we can offer via our payment provider Mangopay are soon to accept American Express and Apple Pay. We look forward as you do to these additions and we'll keep you up to date.
GiftRound is a quick, hassle-free and secure way to collect money for gifts. In three easy steps designed to eliminate the stress of the “office whip-round” or group collections with friends, GiftRound ensures people from across the organisations or locations can buy amazing gifts and celebrate together!
Simply:
Create a GiftRound
Invite people to contribute &
Purchase a gift.
GiftRound is not a suitable platform for charity collections as we do not offer a GiftAid option. We recommend other services that focus on charitable collections.
GiftRound and our payment provider Mangopay take the security of your money very seriously. We are right on the front line of security and are up to-date with the new The European Union's Fourth Anti-Money Laundering Directive (AML4). All our customer's money is held with Mangopay who are fully FCA compliant.
The uploading of your photo ID is processed securely with Mangopay and you only have to go through this process once for all your future GiftRounds.
A valid and up to date passport or driving licence for the GiftRound organiser.
You need to take a photo of the photo page of your passport and the outside back cover or both sides of your driving licence. Then simply drop the file into the upload box and the image shall go securely to the Mangopay team. They shall validate your ID as quickly as possible (normally 24 hours) and enable your bank transfer your GiftRound.
Yes!
If you choose from any of our e-gift vouchers that we offer there is no need to go through our ID verification process.
If you are setting up a GiftRound then you are required to set up a basic profile. From your profile dashboard, you can create as many GiftRounds as you like, share them with others, change the end date and organise how you'd like to spend your GiftRound.
No! If you are contributing into a GiftRound then you are only required to make a contribution with a credit/debit card, provide contact details and leave a comment.
Providing contact details is required by GiftRound to ensure compliancy with anti-money laundering directives.
Contact details are not used for marketing purposes unless a contributor actively opts in to receive news and updates from GiftRound.
Yes!
(but only if the GiftRound is still open. Once you have requested a bank transfer or a e-gift voucher then it's too late.)
If you or any of your contributors would like a refund then as GiftRound organiser please email the GiftRound team [email protected]
There is a 5% charge on all refunds. We'll do our best to process your refund straight away however t banking process can take between 5 and 14 working days to get the money back into your account.
Our payment provider doesn't make payments on any UK or European Bank Holidays and so any payout requests on these days shall not be processed until the next working day.
Yes, so long as you haven't Requested Payout you can extend your GiftRound.
From your GiftRound Dashboard if you click on the GiftRound title and then Edit Page you can change the GiftRound End Date.
In most cases you can contribute into a GiftRound form overseas.
Working alongside our Payment provider and strictly to their anti-money laundering rules, MANGOPAY has a specific list of countries where it is authorised to process payments. The following list are the countries where we authorise payments.
Europe
Andorra - AD
Austria - AT
Belgium - BE
Bulgaria - BG
Cyprus - CY
Croatia - HR
Czech republic - CZ
Denmark - DK
Estonia - EE
Faroe Islands - FO
Finland - FI
France - FR
Georgia - GE
Germany - DE
Gibraltar - GI
Greece - GR
Hungary - HU
Ireland - IE
Iceland - IS
Italy - IT
Latvia - LV
Liechtenstein - LI
Lithuania - LT
Luxembourg - LU
North Macedonia - MK
Malta - MT
Man (Isle of) - IM
Monaco - MC
Moldova - MD
Netherlands - NL
Norway - NO
Poland - PL
Portugal - PT
Romania - RO
San Marino - SM
Slovakia - SK
Slovenia - SI
Spain - ES
Sweden - SE
Swiss - CH
Turkey - TR
United Kingdom - UK
State of Vatican City - VAT
Africa
Benin - BJ
Burkina Faso - BF
Cameroon - CM
Cap-Vert - CV
Comoros - KM
Djibouti - DJ
Kenya - KE
Lesotho - LS
Madagascar - MG
Malawi - MW
Morocco - MA
Rwanda - RW
Saint Helen's Island - SH
Senegal - SN
South Africa - ZA
Suriname - SR
Swaziland - SZ
Tanzania - TZ
Togo - TG
America
Argentina - AR
Bonaire, Sint Eustatius, Saba - BQ
Brazil - BR
Canada - CA
Chile - CL
Costa Rica - CR
Curaçao - CW
Dominica - DM
Dominican Republic - DO
Falkland Islands - FK
Honduras - HN
Mexico - MX
Paraguay - PY
Peru - PE
Puerto Rico - PR
Saint Martin (Dutch) - MF
Salvador - SV
United States of America - US
Uruguay - UY
Asia
Bhutan - BT
China - CN
East Timor - TP
Hong Kong - HK
India - IN
Japan - JP
Korea (The Republic of) - KR
Malaysia - MY
Philippines - PH
Singapore - SG
Taiwan - TW
Thailand - TH
Vietnam - VN
Oceania
Australia - AU
Cocos Island - CC
Cook Islands - CK
Fiji - FJ
Kiribati - KI
New Caledonia - NC
New Zealand - NZ
Solomon Islands - SB
Tonga - TO
Middle East
Armenia - AM
Azerbaijan - AZ
Bahrein - BH
Israel - IL
Jordan - JO
Oman - OM
Qatar - QA
Saudi Arabia - SA
United Arab Emirates - AE
Watch our tutorial to learn how to create a GiftRound account to celebrate together as a group with ease:
GiftRound organisers only need to create an account, GiftRound contributors do not need to do so to add to a collection.
